The next question for most organisations is more practical. How do you actually prepare for it?
While AI tools are becoming easier to access, they are not plug-and-play solutions. The effectiveness of any AI feature depends heavily on the quality of the platform it sits on.
In many cases, AI doesn’t introduce new problems. It exposes existing ones.
If your website or platform has inconsistent data, unclear structure, or fragile integrations, AI will amplify those weaknesses rather than solve them.
Preparing for AI is less about adding new features, and more about strengthening the foundations that make those features work.