The ongoing digital journey

The digital journey should never end

When we work with a client, we don’t believe our partnership has to (or should) end once the site is designed and built.

To keep the experience at its best, and to react to changes in technology and the market, we offer monthly website maintenance and support services.

Our joint offer is designed to not only keep everything running smoothly, but to keep your site evolving and overcome any challenges. It’s about staying one step ahead.

Why would I need website maintenance?

As technology evolves, as new versions of WordPress and your plugins are released, your site will need updating to keep the user experience at its best and ensure everything remains secure.

One of the biggest reasons WordPress websites are hacked is outdated versions of the CMS and its plugins. WordPress is open-source: the code is publicly available for anyone to view. This is mostly a positive, but it does also mean that it’s an easy target for breaches.

The repercussions of being hacked are significant: malware-infected sites put visitors at risk and neglected sites can be taken offline by hosts. If you’ve ever tried to access a website only to find it’s down, you’ll know how frustrating it can be. It does irreparable damage to your brand, not to mention the sales you miss out on.

As part of our hosting and maintenance package, we ensure your site is up-to-date and respond to any outages or security risks. We also safeguard content and data with regular backups. This helps to avoid any lost content due to user errors, software issues or malicious attacks.

What’s an ongoing support retainer?

A support retainer service is a little different from the maintenance plan. A maintenance package is based on predetermined tasks and responsibilities. A support retainer is about requests to evolve the site: updates, enhancements, new features. As your business continues to grow, your site can grow it with it, adding new products and services.

With a support retainer, you take a fixed number of hours each month that guarantees priority support for your website. This time can be used for development updates, performance improvements, consultations, new functionality or training…to name just a few.

Why do I need it?

Your website should evolve with your business: reflecting the ever-changing market you are in and your role in it.

As a retainer client, we can do all the things you don’t have the time or expertise to do. It’s also better value for money. Often your retainer hourly rate will be cheaper than ad-hoc or project-based work.

Most importantly, knowing you have our team readily available gives you peace of mind. If the worst was to happen, should your website break and you need things resolved quickly, you can count on our priority support.

Interested in working together?

If you’d like to know more about our website maintenance and ongoing support services, please get in touch today and we can discuss your needs.

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